Free UK Delivery
So you have selected your ideal gift and you want to know what happens next?
If you would like any changes to the item, such as size, adding engraving or a birthstone or changing to style of the chain, contact us through our website or social media and we can send you an order link for your specification.
If you want the item as it is and to be able to take advantage of the fourteen day money back guarantee then simply place your order. At the checkout, you can choose to pay by credit or debit card or by bank payment. If you want to have the gift delivered to a specific address, choose bank payment and after the 3 day clearing period, your gift can be sent anywhere in the UK for free. If you pay by credit or debit card goods can only be delivered to your billing address that the card is registered to. This is to protect you and us from fraud. We understand that this can be frustrating if you aren’t in to receive the goods but you can pick a day that suits you to be in to sign for it.
Here are a few things we do to ensure this all goes smoothly.
All of our jewellery is sent via Royal Mail Special Delivery. It is incredibly safe, reliable and includes insurance. Royal Mail will deliver the item next day guaranteed so you can arrange with us to have it delivered on a day that suits you, including a Saturday. Royal Mail will deliver before 1pm so you won’t have to wait in all day. If the delivery is attempted and you were are not at home, a slip is put through your door and you can reschedule the delivery with Royal Mail for an alternative day or collect the parcel from your local sorting office at a time that suits you. Items will never be left on your doorstep or with a neighbour.
If you order before 1pm we can post the item out to you so it arrives the following day. For example, order on Friday before 1pm and get it delivered to your door before 1pm on Saturday.
If you order an item and we are out of stock of it, we will email you and let you know a delivery date and give you the option of having your order refunded if you cannot wait.
All of our jewellery comes beautifully boxed and gift wrapped at no extra charge.
Our gift vouchers are electronic so you will have it instantly. You can also request a physical gift voucher to be sent to you free of charge if you would like to give that in person rather than forward the e voucher.