Cancellations & Returns
Cancellations / Returns
You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise your right to cancel, you must inform us (Unforgettable Jewellery Ltd, 25 Alloway Street, Ayr, KA7 1SP. Tel: 01292 290770. Email: email@example.com) of your decision to cancel this contract by clear statement (e.g. a letter sent by post, through our website, or in reply to this email). You may use the attached model cancellation form, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay.
Effects of cancellation
If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement without undue delay, and not later than -
- (a) 14 days after the day we receive back from you any goods supplied, or
- (b) (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- (c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
You can request a return via email: firstname.lastname@example.org.
Earrings cannot be returned for hygiene reasons. Goods made to customer's specifications will not be refunded or exchanged.
Fall in love with the natural beauty of Scotland's landscape. This copyrighted collection of jewellery is inspired by the fairy pools on the Isle of Skye in Scotland. The fairy pools are a series of descending rock pools fed by crystal clear waterfalls from the Cuillin mountains. Like a stream that pauses on its journey, white rivers of cascading water fill pools of sapphire blues and greens before continuing on.
Your spark, your passion.
From The Heart
Designer Genes is a playful name for this collection of jewellery that is inspired by the double helix. Our DNA is not visible to the naked eye, just like our family bond but we know that it is there. The beautiful twisted ladder shape of the structure of the double helix in these designs is an elegant way to bring to life this invisible bond. It's a beautiful gift to give to a mother, daugther, sister or aunt
Knot The End
Some people believe that nothing ever ends, but simply continues in a different form and that all endings are beginnings in disguise. Knot the end is a quirky and humorous interpretation of this idea. Each knot is hand tied and therefore unique. The twists and turns symbolise the unique journey we experience in our life time.
Prices start from £85
Millions of chance encounters have resulted in you and your loved ones meeting and now that you have found each other, we want you to stay together. The two forms, one matt, one polished are held together by a gold bond to symbolise the special relationship that you share. So whether it is your partner, a friend or a work colleague, stay together is a piece of jewellery that expresses your appreciation of the relationship you share and your desire to keep it strong.
There is something intrinsically playful about slingshots. They are associated with mischief makers and laughter. This design which holds a trillion cut gemstone very securely has a sense of fun. One curved edge of the stone is cupped by the metal with a V shaped claw opposite. It looks poised to launch and protect the wearer. The inspiration for this design was to create something using stones that would act as a symbol of protection and a slingshot was the perfect creative solution.
The quirky design of the cocktail glass, which holds the stone, fits into the ring which has a “straight up with a twist” unique fitting. This means you can change the colour of the stone as the mood takes you.
At half past three everything stops for tea. Afternoon tea is an awfully civilised tradition of eating sweet treats to keep energy levels topped up during the day. These moments of rest and restoration to socialise with friends are truely precious. Inspired by this pleasure, the Afternoon Tea collection has precious gemstones set in silver and gold for joyous occasions.
Being a Hero means standing up for what is right, often against powerful opponents. Hero represents the courage and determination of those who sacrifice their own comforts to fight for the good of others.
The pieces in this collection are all different. There is no way to make two identical. The sterling silver is heated until the surface melts. As it cools, it forms unique patterns on the surface. The pieces are then hammered, cut, scratched and drilled. They are basically harmed in every way possible. Rather than try to disguise the history of their experiences, these pieces proudly display the beauty of what they have been transformed into. In addition to the surface decoration, the pieces have a single diamond set in them and a hole. The diamond represents strength and the hole is a Celtic symbol. The Celts believed stones with holes in them were lucky. They also built tombs with a hole in them so the soul was free to travel between different worlds. The diamond and the hole symbolise strength and freedom and I hope they bring the wearer good luck.
The Affinity collection lets you build a collection of all the things you love that make you who you are. Each circle can be hand engraved with a name, a place, a date or anything you want that reminds you of a special person or moment in your life. This collection is perfect for adding to throughout your life as the circles make perfect gifts for anniversaries or even to celebrate the birth of a child. The circles are available in silver, 9ct gold, rose gold or white gold. You can combine different colours of the metals to build a design that’s special and unique to you. The circles can be made into earrings, pendants or bracelets
Bella Figura is a unqiue collection of jewellery that draws inspiration from the stories behind different shapes of pasta. In gold and silver, it is a feast for the eyes.
Kiss and Make Up
Well behaved women rarely make history.
This collection of jewellery is hand carved to create wave shapes that catch the light beautifully. A confident statement.
People will tell you that you can't. What you must reply is Watch Me!
This collection of handmade jewellery is the perfect gift for someone who doesn't like being told what to do. Available in red, blue, green and black.