How to Shop | Bespoke & Ready-to-Wear Jewellery with Meaning

Our jewellery designs are personal and special and we have created a luxury shopping experience that is focused on what you need. We are still located in the heart of Ayr but we have created a calm and stylish space for you to look at our jewellery designs in person with free parking at the door. When you visit, you will have our full attention. No interruptions, no queuing, no hard sell. Jewellery is a luxury and your experience when shopping for it should be luxurious and fun.

You might think the experience starts when you arrive but we start planning days or weeks before you come to ensure that your visit is special. 

Like visiting a friend, we arrange a time to meet up. This allows us to prepare everything that is needed to make your shopping experience personal and special. You could call it an appointment but it's more like time reserved just for you.  We will ensure we have everything you want to see in person, whether it is a selection of engagement or wedding rings, loose gemstones or even ideas or samples prepared in advance for remodelling or bespoke jewellery commissions. You'll arrive to a welcome where we know your name and are looking forward to helping you with your jewellery needs. 

"From the moment I contacted Christopher at Christine Sadler he was prompt to respond and the whole service was slick and efficient. I loved going in to see them for a chat and to plan my beautiful customised ring, I got diamonds I already had incorporated to the design and as for the result it was exquisite. I would not hesitate in recommending them to others they deserve every success in their business as their passion is evident in every individual piece of jewellery they produce. Literally they are a gem xxx" - Linsey Reid

It's a lot more work to provide this personal service but it is so much more special for us and our customers. It allows us to make sure we are putting the same thought and effort for every customer's experience that they are putting into the gift they are choosing. We are enormously proud of pioneering this Michelin standard approach to jewellery purchases to make the experience not just an acquisition but a lasting memory to treasure. Like dining at a world-class restaurant, the focus is on both the product and the way it makes you feel. 

We believe that luxury is not how much you spend but an experience that leaves you feeling special.

To create this unique shopping experience we have brought together the ease of online shopping with the intimacy of an in-person experience making it easy to shop for jewellery that is unique and special. 

Our customers browse online when it suits them, seeing close-up images of the designs with all the details of the specifications so they can take their time to compare pieces, narrowing down what they like best without feeling rushed or pressurised. They can message us to ask questions and then reflect on what they think would be best for them. Then they let us know what pieces they would like to see in person at our studio. We will make sure those items are there, alongside any additional things we think they might want to see that aren't on our website yet. When they visit in person, they can try any of the pieces on, request customisations or changes to make the piece perfect and have any item beautifully gift wrapped. At the studio, customers can pay with all major credit cards or in cash. In person, we can measure for a ring to ensure it is perfect and we can also look at any items they need repaired, sized or refinished even if they are not items we have made. 

Combining the ability to browse at your leisure with being able to see the item in person before buying it, is the perfect way to get the best of both worlds. 

We also offer a click and collect service which means customers local to our studio can order online and arrange a time that suits to swing by and pick it up. Ideal for gifts you need immediately. 

We have worked hard to ensure customers who aren't local to Ayr can also experience a higher standard of service online than other jewellers offer. We offer a personal service to online customers, who can message us through our online chat service or through WhatsApp. We can send videos of any of the designs to show them in different lights and at different angles and discuss any customisations. Every item comes beautifully gift wrapped with a gift bag and a personal message can be added if desired.

This platinum and diamond wedding ring was made for a customer in England who found our website online. She asked to customise the design so it had blue and white alternating diamonds making her wedding ring unique. Our expertise ensures commissioning a  personalised piece of jewellery online from us is easy and fun. Every detail was checked before the ring was made so that not only was it a perfect fit but it was the right colour match and width for her engagement ring.

We keep records of what people have bought in the past to allow us to give personalised suggestions for future purchases and we can also search our social media activity to give suggestions to friends and family who contact us looking for ideas for a surprise gift. 

All of our jewellery or repairs are posted securely using Royal Mail Special Delivery and you can arrange a day that suits you for it to arrive. You are not an order that we process but a person we want to impress. 

"My wife was really happy with the pearl earrings and they were delivered very fast for our anniversary! Friendly comms too and hope to return soon. Thanks!" - Peter Larkin

At a time when a lot of independent family jewellers are retiring and closing down, we are offering an online alternative where you can still get friendly personal service from the owners of the business. 

Discover what customers who have been to our studio think of this unique shopping experience.